Terms and conditions

The terms and conditions listed below apply to this website (www.pardalondon.com) and to all Orders received by Parda London Ltd online or by email, telephone or post. By accessing the website and by placing an Order (by whichever method), you agree to be bound by these terms and conditions, irrespective of whether you choose to register with us. We may update these terms and conditions at any time and would ask that you check this page every now and again to ensure that you still agree with any new terms and conditions. If you do not agree with any new terms and conditions, please do not use the website.

1. Contact details
1.1 Our contact details are as follows.

Parda London
P.O Box 3896
Maidenhead SL60 1AA
Regards
Customer Services Telephone: 0845 217 9965
Email: contact@pardalondon.com

Company registration: 6539493

2. Application of conditions
2.1 These Conditions shall apply to the exclusion of any other terms and conditions.
2.2 Each Order that you place shall be deemed to be an offer by you to purchase the Goods from Parda London Ltd subject to these Conditions.
2.3 Each Order that you place shall be deemed to be accepted by Parda London Ltd and there will be no binding contract between Parda London Ltd and you until we deliver the Goods to you, in accordance with the clause on Delivery.
2.4 If, for any reason, we do not accept your Order, will advise you as soon as is practicable and there will be no binding contract between us.
2.5 You must ensure that the details you provide us with are complete and accurate and that you provide us with all the necessary information relating to the supply of the Goods within a sufficient time to allow us to perform the Contract in accordance with these Conditions.

3. Prices and Payment 3.1 All our prices include VAT at 17.5% and this is shown separately on your invoice.
3.2 Delivery is free for orders for £100 and above. Orders below £100 will incur a £10 delivery charge
3.3 We can arrange to have your Goods delivered to you if you live outside this area. You should contact us if you wish to do this at the time of ordering your Goods. You should confirm acceptance of the delivery charge in writing.
3.4 The Contract Price for the supply of the Goods shall be as set out in the Confirmation.
3.5 All Goods must be paid for in full before they are delivered to you.
3.6 If we make an error in the confirmation or on any invoice or receipt, we will correct that error within 60 days of being notified of any error.
3.7 You shall pay the Contract Price without any deduction, whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid to us by you.
3.8 Time for payment shall be of the essence.
3.9 Payment shall only be deemed to have been received when Parda London Ltd has received cleared funds. If you intend to pay for the Goods using credit or debit card, then we shall clear your transaction at the time of you placing your Order, before we despatch the Goods to you.

4. Registration
All registrants to this website must be 18 years or over.

5. Ordering goods from us
5.1 While we do not ask you to register with us the first time you order, we do capture some details about you and provide you with a user name and password to sign into your account. This allows you to keep track of your Order.
5.2 An Order is considered to have been placed once you have gone through our online checkout process, or we have taken your card details over the phone. You must ensure that you check your Order carefully for any errors or changes that you may wish to make to it. We will have accepted your Order once we have despatched the Goods to you.

5.3 We may refuse to accept an Order:
5.3.1 if we cannot obtain authorisation for your payment; 5.3.2 if an error has been made with regards to the price or description for a product; 5.3.3 if you do not meet any of the Conditions set out here.

5.4 It is vital that you provide all the correct details when paying by credit or debit card, particularly the billing address and your telephone number. Any incorrect information could lead to delays in the processing of an Order and, in such a case, we will contact you to authorise the payment you have made.

5.5 If an item is not in stock and could take more than 28 days to obtain, we will contact you and notify you of this.

You may choose to wait for your Goods to arrive or you may wish to cancel your Order (provided the Goods are not bespoke or commissioned or amended in any way). If you cancel your Order, we will give you a full refund. Bespoke, commissioned or amended Goods cannot be cancelled and we will not be in a position to offer you a full or partial refund.

6. Deliveries
6.1 Delivery is free for orders for £100 and above. Orders below £100 will incur a £10 delivery charge.
6.2 Orders are scheduled for despatch up to 28 days from receipt when the Goods are in stock.
6.3 If a delivery fails, resulting in the return of the Goods to Parda London Ltd by the courier company, an additional delivery charge at the same rate as the original will be levied on re-delivery.
6.4 If Goods arrive in a damaged condition, you must make a note of this on the delivery sheet. It is your responsibility to notify Parda London within three days of receipt by e-mail.

6.5 Unless otherwise agreed in writing by you and Parda London Ltd, the delivery of the Goods will take place:
6.5.1 at the address you have specified in the Order (if the Goods are to be delivered to another address other than the registered cardholder’s address, proof of address will be required);
6.5.2 within 28 days after the day on which Parda London Ltd receive the Goods from our suppliers.

6.6 Provided that we deliver the Goods at the address you have specified in the Order (or any other address agreed by us in writing), then the Goods will be deemed to have been delivered and Parda London Ltd will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the Goods).

6.7 If the Goods you have ordered are not available or are discontinued and we are unable to deliver them to you within the 60 days (or any other time limit agreed by the parties), we shall:
6.7.1 inform you of this; 6.7.2 cancel the Contract 6.7.3 reimburse any sum you have paid (or which has been paid on your behalf) under the Contract to the person by whom payment was made no later than 60 days after the due date for delivery of the Goods under the Contract.

6.8 Subject to clause 6.5, any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any quoted date upon giving you reasonable written notice.

6.9 Parda London Ltd will not be liable to you for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by our negligence).

6.10 Any liability of Parda London Ltd for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

6.11 The quantity or content of any consignment of Goods as recorded by Parda London Ltd upon despatch from the Address shall be conclusive evidence of the quantity or content received by you on delivery, unless you can provide conclusive evidence proving the contrary.

Our cancellation and returns policy
You may cancel your order on the following basis only.
- If you notify us before the goods have been despatched to you.
- If the goods you have ordered are not in stock and it will take us more than 28 days to despatch the goods to you.

You may return any goods that you have ordered from us and obtain a full refund or exchange the goods for other items on our website within seven days of your order being received by us. You must notify us within seven days that you wish to return your goods. The goods must be in their original packaging and must not be damaged in any way. The costs of returning the goods shall be borne by you.

Parda London will not refund, exchange or repair free of charge any goods damaged by you, marked or no longer of merchantable quality.

You cannot return bespoke goods or goods that have been used. Your statutory rights are unaffected.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.